Miles Comer

Phoenix AZ / 85050 / 480-744-4873 / milescomer@gmail.com

November 2005 to Present: Senior Specialist - Client Tech Administrator - Phoenix AZ - AT&T Responsible for technical issues at AT&T retail stores and call centers in my area of Arizona, travel to other parts in the United States in coordination with a regional team and help desk. Install and configure new PC, tablets and mobile phones, mounting televisions on wall and configuration of television content, install pre-configured Cisco router and switches; WiFi access points, and "Point of Sale" peripherals like scanners, printers, and credit card machines. Create and maintain documentation to follow best practices.

October 2004 to November 2005: IT Analyst - Lubbock TX - AT&T Responsible for all desktop IT issues for the AT&T Customer Service Call Center, with a team of 3 and coordinating with a help desk. Install Microsoft Windows desktops, do testing of how new software or patches would affect mission critical applications, clearing space off network file shares.

June 2003 to October 2004: Customer Service Representative - Lubbock TX - AT&T Assist AT&T customers to solve minor billing or technical problems with their cell phones.

October 2000 to September 2004: Student Assistant - Lubbock TX Southwest Collections Library - Texas Tech University Assist librarians with operation of their computers using Windows and Outlook.

BBA Management Information Systems, 2003 Texas Tech University; Boy Scouts of America: Eagle Scout